I looked for the Amankila rep as we came out the doors. After spotting him, we walked up to him and said we were staying at the Amankila. He had a confused look on this face and ask us to walk around to the front. We were met by him and another Amankila rep who pulled out a sheet to check our names and indicated that his notes said we would get our own transportation … le sigh. He called up the Amankila front desk to sort out the issue. While he was waiting for them to call back, he quickly de-escalated the situation by thanking us for choosing to stay at the Amankila and he would take it upon himself to ensure that everything would be sorted. True to his word, after a short wait of 10 minutes, he escorted us to the taxi stand where we hopped into a private car that was hired by Amankila to bring us to the resort. Cold water bottles were provided and we were then off on a 90 minute car ride.
90 minutes later and we arrived at our destination. The resort is located in the town of Manggis and is truly out of the way from the normal tourist areas such as Seminayk or Ubud. The main road is a single lane in either direction and the front entrance is covered with trees and other shrubbery which makes it blend in with the rest of the area.
Two girls handed a flower to Mrs.I and myself and we were welcomed by the rest of the front house staff. The manager informed us that we were upgraded to an Ocean View suite as we were celebrating our 5 year anniversary – a gesture much appreciated. He handed us to one of the staff members who gave us a quick tour of all the facilities on the resort before walking us to our room and did the check-in formalities there. The GM was also there to welcome us (Ian, I believe) which was a nice touch – we would not see him for the rest of the stay. The service delivered throughout our stay was phenomenal – the little nuiances by the staff really showcased what Amankila was all about and it spoke volumes. Let me explain:
1. Whenever we passed by the front lobby, the staff sitting at their desks would always get up, come forward to greet us and ask us how we were doing or if we wanted anything.
2. Whenever we finished breakfast and pass through the lobby, they would ask us how our breakfast was. When we got back to the room from breakfast, the room was already cleaned and made up – this really shocked us on the first morning because we went for an early breakfast (7.30am due to jetlag) and we were done in 45 minutes. Ninja cleaning crew.
3. They also knew exactly what excursions we booked and would ask us if we enjoyed it.
4. When turn down service was done, the beds were made up again and water bottles were placed by the bedside along with bottle openers.
5. Whenever we ordered room service, the waiter bringing the food would ring a little bell to let us know that he was outside (they dont have actual electric bells on the door). After delivering the food, he would never ask us to sign a bill like other hotels/resorts.
Once all the check-in formalities were taken care of, we were left to our own devices. Snapped pictures of the room before we went out to explore the rest of the resort.
Ok, room pics done. Time to the make the most of our day and hit the beach.
One of the many interlinking walkways throughout the resort. Felt really bad for the two staff members having to carry the bags during the check-in/check-out process but I guess the tips made it all better.
View across the bay. It was a sunny day when we landed in Bali and became cloudy when we were at the resort but did not rain. The 2nd and 3rd days were pure sunshine while our last day was heavy rain.
There are two ways to get down to the beach.
1 – Walk down the long staircase built into the side of the cliff. This includes getting bitten by teeny tiny insects on your way down.
2 – ride in a buggy.
There was one staff member at the equipment shack and he greeted us as we approached. He quickly set up chairs with towels and glasses of cold water – this was done without asking which was awesome.
Daily breakfast was always a good experience as it was made to order rather than a buffet. Most hotels would ask for your room number before escorting you to a table. We were never asked for our room number once during our stay – even when ordering room service.
Time for the food pr0n. Every bite was an orgasmic food explosion.
I will end this post here for now. My next post will show our excursions in Bali. As mentioned earlier, the level of service provided by the staff was over and beyond what we expected. Would we come back? Tough call, as we would like to visit the other Amans and use Amankila as a benchmark. If they installed a TV in the room, I would definitely come back. 😉
Next up – out and about in Bali.